Terms and Conditions

Your order will only be despatched on receipt of payment.

PAYMENT
Prices include VAT. Our ordering system provides the options of paying online by credit/debit card/PayPal, offline by credit/debit card or offline by cheque. A VAT receipt will be posted with your order.

DELIVERY
Each product's delivery time is stated at the point of ordering. The time stated allows for delivery under normal circumstances to any UK address. If some items will take longer than others then we despatch them to you separately as they are ready.

GUARANTEE
If you are not delighted with your purchase simply return it within 90 days for a full no questions asked refund of your total purchase price. We will also refund your normal postage costs. This does not affect your statutory rights.

DELAY
We will contact you by email or post in the unlikely event there is any delay in despatching your order, when you will have the opportunity of cancelling the order for a full refund, or accepting the delay.

CANCELLING YOUR ORDER
You can cancel your order by emailing us or phoning us within 12 hours of placing your order. Because we work on a very fast turnaround we are unable to stop an order after this time.

COMPLAINTS
If you have a complaint about any aspect of our service please contact Linda Thwaite by phone or email. Linda is our manager and will ensure that you complaint is dealt with swiftly.

PRIVACY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We never pass your e-mail address or postal address to any other company or organisation.

In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 2003, we do not send random marketing emails to personal email addresses (spam).

The personal information which we do hold while processing your order will be held securely in accordance with our internal security policy and the law.

Simon Mees is responsible for privacy matters at Minilabel and can be contacted by phone or by email at simon@minilabel.co.uk

ONLINE SECURITY
Your credit card details are processed and held by Sagepay and Lloyds Bank - we do not have access to these details at any time. Sagepay's checkout pages are secured using Secure Sockets Layer 128Bit. (Keysize 1024bit)

Simon Mees is responsible for all security issues at Minilabel and can be contacted at simon@minilabels.co.uk

The personal information which we do hold while processing your order will be held securely in accordance with our internal security policy and the law.

"Great site easy to use. great products totally reliable wouldnt go anywhere else for the kids schools labels"


"I would just like to say that I have placed previous orders with you and have always been very pleased with the labels. they are of an exellent quality, quick delivery service and so easy to order many thanks"


"The iron on labels are brill, they survived a whole year of boarding school laundry and are still stuck fast!"


"I ordered these labels previously and they are very good quality and stay on clothes when washed. Good value for money, prompt delivery."


"I really like your website! I used it to purcahse stickers for my class (I am a trainee teacher). Your stickers are a lot cheaper than the websites advertised in the teachers magazines! It would be nice to have a wider range to choose from though - maybe some sparkly stickers too? I hope to use this site again in the future."


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